Sewing Machines Plus Reviews

I saw a dress form that seemed too good to be true so I messaged to find out what's the catch. Representative claimed there is nothing wrong with the dress form it is a great dress form. I instantly ordered right after that I immediately got an email saying my dress form was on back order I called to cancel they said we never charged I told them the charge has come out of my bank they said it was just a hold being that it's not available and it's on back order your money will be refunded in seven days I told them to cancel and they said OK. Here it is seven days later and my money is still not in my account I called them and they said it was not canceled. So they canceled it today let's see if I get my money back.

I bought my machine 18 months ago and I'm very glad I went with the King Quilter II Elite. I have reached 3 million stitches with the machine and it always has perfect tension and the stitches are wonderful. Tech support has been wonderful when I've needed them. I really don't understand all the bad reviews on this site, I've never had a problem, not once. I mainly quilt for customers and use edge to edge designs. I've done some ruler work and freehand designs but I like pantographs the bestI bought my King Quilter II Elite 9 months ago and have had excellent service from SMP. I had a problem with the handle bars and they sent a replacement without waiting for me to send the old ones back. Their service department is outstanding, in my opinion. I've been so impressed with the company I started a facebook group for owners of the machine. The machine itself runs beautifully, I've quilted 1.8 million stitches on it so far and have had beautiful stitching on each quilt.

Placed an order over Thanksgiving weekend, we're in Christmas week and the product hasn't even shipped yet. When I call, they blame it on the manufacturer and hide behind being a 'drop shipper'. The product description didn't say anything about an extended delay or that it would be ordered from the manufacturer. I won't order from them again.

Placed an order over Thanksgiving weekend, we're in Christmas week and the product hasn't even shipped yet. When I call, they blame it on the manufacturer and hide behind being a 'drop shipper'. The product description didn't say anything about an extended delay or that it would be ordered from the manufacturer. I won't order from them again.

I ordered and received a Juki HZL-G120. I only had it opened and out of the package 1 day and noticed right away the tension was messed up and the machine wouldn't run smooth. When I took the bobbin out I noticed red fibers in the bottom of the machine. clearly this was a used machine. When I called to get a return, they told me I was subject to a 20% restock fee. Never again will I shop with this dishonest company!

I spent over 700.00 on a new machine. I noticed it didn't run smooth and was making noises. The tension was messed up and when I tried to adjust it I noticed there was fabric like fuss down in the bobbin area. Clearly they sent me a used machine someone had returned. When I called and tried to return it after only having it 4 days, they told me I had to pay a 20% restocking fee. They put you in their call que and don't call you back. Don't fall for this company they are dishonest.

Management at sewing machines plus at mission bay San Diego is either uneducated or trying to pull the Ole switcheroo and say that the king quilter [[ standard is the same as the king quilter [[ elite except for rear handlebars and was argumentative when I notified her that I was shipped the standard machine I will update my review if this problem is resolved promptly and properly as of now I dissatisfied.

This company will not give me my money back for 2 items I purchased as a result of their faulty product listings at their website. These were accessory products that ended up not being compatible with a Scan & Cut machine I purchased from another vendor, but SewingMachinesPlus had them listed as compatible. I have been writing them for months trying to get my money back, and that is after they put me through the wringer calling one of their tech workers that knew absolutely nothing about the issues I was having - and he did not know it was an issue of the purchased products being compatible with my Scan & Cut machine version. Then SewingMachinesPlus told me their product vendor said I should call Brother (manufacturer of the products) direct to troubleshoot the issue. The Brother rep (who was great) told me they were incompatible with my machine and told me I needed to pursue the return through SewingMachinesPlus - which I pretty much assumed would be the response to begin with. Most recently, instead of sending me back my money they sent me ONE OF THE TWO INCOMPATIBLE PRODUCTS I sent back to them. Their staffers did manage to send me a return label for that, but apparently they don't have plans to refund me the money for the 2 products I returned. Within all the chaos, one of their reps quoted a return amount that didn't add up to the price I paid for the products I purchased and sent back. I had used a discount coupon that gave me 10% off - so factoring in that (I did not factor that in initially), one item should have been $22.49 and the other should have been $17.99, and the manager quoted $12.59 and $17.99. I have yet to see any refund activity, so it doesn't much matter they got the amounts wrong. What's really unbelievable is they have a Shopperapproved review rating of 4.7 - apparently Shopperapproved is a review mechanism businesses pay into for false ratings. I see no place where I can review my own experience with SewingMachinesPlus via the Shopperapproved site. DO NOT do business with this company, you will regret it, they are absolutely incompetent. They can't even add up two numbers on a calculator. Their prices are not mind blowing, you can find the same products for the same costs via other stores. I had never heard of them when I ordered so I didn't know what I know now.

Please experience this company for yourself. I can't speak for anybody else however I am sooooo happy with my purchase. There customer service was professional. I was not place on a prolong hold with any of my concerns. My machine was up and running with no problems in a few hours. Thank you Sewing Machine Plus. I would purchase from you again.

I purchased my 1181 from Sewing Machines Plus who told me I had an option of the adjustable height table with my saying I am only 5'1". This is the lowest it can be lowered (which is three inches higher than my standard sewing tables). I have been through so many phone calls with them to no avail. I have tried a higher chair which makes me have to sit on edge of chair, then eventually it rolls out from under me and I fall. At 72 yo I do not need the falls. Service guys have been NO help and one was rude. I have sewn on it a few times but between the fall and my degenerative disc disease I cannot use this awesome machine.

Also it took 3 weeks of repeated phone calls to learn they did not know what my Servo motor error code meant. When a general sewing machine repairman in our area knew exactly what it meant.